Course Info
Managing High-conflict Personalities in the Workplace – July 23, 2026
Want to reduce conflict, increase productivity, and limit absenteeism, turnover, and even removals? That’s impossible, you say. Maybe not.
Participants will learn how to recognize employees with high-conflict personalities, whether it’s individuals who blame their peers for mistakes, tend to think in all-or-nothing terms, display intense emotions, or have personality disorders – whether diagnosed or not. But spotting the issue isn’t the only problem. This class will also share how to effectively manage and work with these challenging individuals, without escalating the situation.
Learning objectives
- Recognize the four traits of a high-conflict personality.
- Intervene successfully in situations involving high-conflict personalities.
- Identify strategies in the workplace to reduce overall conflict.
Training time
1:00 pm – 2:30 pm ET
Pricing
Early Bird (register by June 22, 2026): $325
Standard (register June 23 through July 23, 2026): $350
Event FAQs
Can I attend this class using a government computer?
This event will be held on Zoom. Many government computers and systems allow Zoom access. If, for some reason, your firewall will not allow access, you are welcome to use your personal email address to register and to attend the sessions from your personal device. Dial-in telephone access is also available.
Can I earn CLE credits for this class?
CLE applications are the responsibility of each attendee; FELTG does not apply for the credits on behalf of attendees. If you seek CLE credit, you may use the materials provided by FELTG in submission to your state bar. You may also request a certificate of completion containing the number of training hours attended.
Can I share my access link with co-workers?
No. Registration for this event is per individual, and access links may not be shared. Each link may only be used by one person.
Can I register as a teleworker?
This event is individual registration, so the cost is the same whether the person is teleworking or attending from an agency facility.
What are the Substitute, Cancellation, and No-show Policies for registered participants?
Substitutions may be made at no cost with advance notice to FELTG. We kindly request a 24-hour advance notice. No substitutions will be permitted within one hour of the training start time. No cancellations are accepted within 30 days of the training start date. No cancellations are accepted on prepaid registrations. There are no refunds for no-shows.
- Type: Pre-Scheduled
- Date: July 23, 2026
- Start Time: 1:00 PM
- End Date: 2026-07-23
- End Time: 2:30 PM
- Categories: Employee Relations, Supervisor Training, Employee Training, Private Sector Training
- Instructor: Shana Palmieri
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Frequently Asked Questions About Our Training Courses
Can I attend Virtual Training from my government computer?
FELTG uses Zoom to broadcast our Virtual Training Institute events. Many government computers and systems allow Zoom access. If for some reason your firewall will not allow access, you’re welcome to use your personal email address to register, and to attend the sessions from your personal device.
Can I share my access link with co-workers?
No. Registration for each event is per individual, and access links may not be shared. Each link may only be used by one person.
Can I register a teleworker?
Each event is individual registration, so the cost is the same whether the person is teleworking or in an agency facility.
How do I receive a group rate discount?
Group rates are available for agencies registering 10 or more individuals. Group discounts end the same day as early bird registration. Please see the event description for exact details.
